Refund policy

RETURN GUIDELINES

All returned products must have their original tags attached (if any), have no signs of use or wear, be in their original, undamaged condition and have their original packaging intact.

Please return your order back to us in the original packaging as well as the same shipping box (or smaller), no oversized or large boxes. Items purchased as a set must be returned as a complete set; individual items of a set are not eligible for return.

Engraved or monogrammed products are not eligible for return or refund at any time. Original shipping fees, duties and taxes are non-refundable. We may deny a return, in our sole discretion, should returned products not meet the return guidelines.


Standard Return Policy:

We offer free 100-day returns for all customers in the US. The return window starts from the day the shipment is delivered.

RETURN REQUIREMENTS

  • Items must be in their original condition without signs of wear or damage
  • Items returned by mail must be in all original packaging (tags, box, and pouch included)
  • No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.

All below items are non-returnable:

  • Engraved and monogrammed products
  • Gift cards
  • Final sale items

Aurelia Reign does not accept unauthorized returns and such items will be returned to sender without Aurelia Reign bearing any liability or responsibility for any associated loss.

RETURN SHIPPING

Shipping fees are non-refundable. Returning orders subject to a return fee will be deducted from the amount being refunded to you. Aurelia Reign uses third party delivery and courier services for orders placed through the Sites and is not liable for shipments indicated as delivered by a courier but not received by a customer.

RETURNING GIFT PURCHASES

We offer store credit for returning gift orders, an order number is required. 

EXCHANGE POLICY

All of our retail locations offer 100-day exchanges for online purchases. To qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy. We do not currently offer exchanges online.

MISTAKENLY RETURNING A NON-Aurelia Reign ITEM

Due to logistics and customs restrictions, Aurelia Reign cannot reship non-Aurelia Reign items mistakenly sent to us.

UNAUTHORIZED RETURNS

Aurelia Reign reserves the right to refuse any unauthorized returns, including but not limited to personalized or final sale items, and to return said items to the sender. Aurelia Reign is not responsible for return shipments that are rejected, re-directed or abandoned and will not issue a refund for the underlying item(s).

In the event that Aurelia Reign identifies an atypical pattern or practice of excessive returns or abuse of its return policy, we reserve the right to suspend or terminate your account and refuse any and all current or future returns or use of our Sites (or any portion thereof).

RETURN PROCESS

If you want to make a return, please, contact our team via email at support (at) aureliareign.com, with a subject line "Return Request #Order Number".